Reference

Check How We Handle Your Privacy

We keep your personal information safe whenever you fund your account through DANA, OVO or GoPay, access the lobby from your phone, or reach out to our support channels.

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HOW WE PROTECT YOU

Explore Our Data Handling Practices

Privacy is not a side feature — it shapes how we build every account interaction, from your first DANA deposit to a withdrawal verification months later. Below are the six pillars that define how we treat your information across the platform.

Encrypted Transfers

Every piece of data moving between your device and our servers is wrapped in SSL encryption. Whether you are topping up via OVO at midnight or checking your balance on the bus, the connection stays protected end to end.

Cookie Transparency

We use session cookies to keep you logged in and preference cookies to remember your last lobby view. No tracking cookies are shared with advertising networks. You can clear them from your browser at any time without losing your account.

Account Verification Steps

When you request a withdrawal, we verify ownership through the phone number or email on file. This prevents unauthorised access to your GoPay, OVO or DANA-linked funds even if someone else obtains your login credentials.

Data Retention Rules

Transaction logs stay on record as long as local regulatory expectations require. Personal marketing data — like your name or promo preferences — can be wiped the day you ask. We do not keep what we do not need.

Internal Access Controls

Not every team member sees your full profile. Access is role-based: support agents see contact info to resolve tickets, while finance staff see wallet references to process payouts. No single person holds a complete data view unnecessarily.

Right to Correction and Deletion

You can ask us to fix incorrect data or remove your profile entirely. Submit the request through live chat or email, confirm your identity via OTP, and we will process the update. No complicated forms, no waiting weeks.

PRIVACY HELP PATHS

Open a Privacy Request With Us

If you want to know what data we hold, need corrections, or wish to request deletion, reach us through any of the channels below. We aim to respond to privacy-related inquiries promptly so your request does not sit unanswered.

Live Chat Tap the chat icon in the lower corner of any page on mobile or desktop. Mention that your query is about personal data, and the agent will route you to our privacy team for a direct answer.
Email Send your request to our support email with the subject line 'Privacy Request' and include the phone number or email tied to your account. We will confirm receipt and outline next steps within the reply.
Account Settings Log in, head to your profile section, and look for the data preferences panel. From there you can update contact details, toggle marketing communications, or submit a formal data-removal request directly.

Get Answers About Your Data Rights

Below are the questions we hear most often from account holders about their personal information, cookies and e-wallet data. If your question is not listed, reach out via live chat and we will clarify directly.

We collect your name, email address, phone number and your chosen e-wallet type (DANA, OVO or GoPay). This is the minimum we need to verify identity and process transactions. We do not ask for data beyond what account operation requires.

We do not sell or rent your personal data. The only sharing that occurs is with payment processors to complete your deposit or withdrawal — for example, confirming a GoPay reference number — and with any authority where local law compels disclosure.

Open live chat or send an email with the subject line 'Data Deletion'. After verifying your identity through an OTP sent to your registered phone number, we will remove personal details from active systems. Transaction history may be retained where local requirements apply.

We use session cookies for login persistence and preference cookies for lobby settings. No advertising trackers run on our pages. You can clear or block cookies in your mobile or desktop browser settings at any time without affecting your account balance.

We store a reference identifier linked to your wallet — not your full wallet credentials or PIN. This reference lets us match incoming deposits and outgoing withdrawals to the correct account. Your actual wallet security stays with the e-wallet provider.

Transaction logs are retained for as long as applicable local regulatory expectations require. Once that period lapses, records are archived and eventually purged. You can request a summary of your own transaction history through account settings at any time.

Yes. Log in, visit your profile section, and submit the change. We will send a verification OTP to your current contact method before switching to the new one. This prevents unauthorised changes if someone else accesses your session.

Access is role-based. Support agents see your contact info to handle tickets. Finance staff see wallet references to process payouts. No one outside those roles can view identifiable data, and all access is logged internally for audit purposes.

Yes — the same data protections apply regardless of where you access the platform within eligible regions. Whether you are in Denpasar or elsewhere, your encrypted connection, cookie handling and deletion rights remain identical.

We will notify you via your registered email and display a banner on the lobby page whenever material changes take effect. You can also revisit this page at any time — the latest version always lives here, and we mark the date of the most recent update at the top.

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